Lightstream Knowledge Base
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Solutions to common problems
How do I allow Lightstream access to my webcams and microphones?
If you've denied Lightstream access to your webcam and microphones inside of your browser, you can click on the camera icon in your address bar at the top right and change the option to "Always allow". You must allow access to both your webcam & microphone for either to function properly. If you don't see this icon, click on the green "Add Layer" button and select "Camera
Why aren’t my video and audio synced??
If you notice a desync on your stream there may be a few things in your Lightstream project space you need to double check. Hardware Location While live streaming in either a Gaming or Creator project, you’ll want to ensure that hardware like your webcam and microphone are being processed at the same time as the other content you’re sharing. For example, **Gaming Pr
How do I configure audio with my webcam?
When adding your webcam to your scene, you'll want to make sure you select the appropriate microphone associated with your camera from the down-down box located below the camera you wish to add. You can also change the device from the Audio Mixer area in the bottom lef
Why does my microphone have an echo?
Are you watching your own stream? When system audio is added as an audio source, any sound played through your system will be heard on stream. For example: If you need to watch your stream, be sure to mute the audio or you will experience an acho. Microphone too close to the speakers. Microphones can pick up audio coming out of your speakers or headset, causing an
What ports do I need to open for Lightstream to work properly?
The ports you'll need to forward are listed below. You can find exact steps and details on forwarding ports based on your router here. 3443 (TCP & UDP)
I receive an error saying my account is already linked to another Lightstream account
At the moment a platform account can only be linked to a single Lightstream account. If your streaming platform account is currently tied to another Lightstream account and you'd like to move it, please follow the steps below. First log out of the current account by clicking on the Lightstream logo in the top left and clicking on the Log Out option. Next log back into Lightstream
Why can't I hear my voice when streaming?
To ensure your voice comes through properly on your stream, you must add your microphone to the scene you're broadcasting. You can do so through the green "Add Layer" button. (See: How do I add my microphone?)
My audio device only works in one application at a time not in both (ex. Lightstream and Skype)
This is caused by Windows' exclusive mode. To disable exclusive mode, right click the speaker icon in the system tray, select "Recording Devices" then choose your microphone and click "Properties". Go to the "Advanced" tab and uncheck both checkboxes.
What happened to the Lightstream mobile app?
Unfortunately the Lightstream (formerly Infiniscene) mobile app is no longer available. The functionality offered by the mobile app can still be achieved by visiting https://remote.golightstream.com/welcome from your mobile device and signing in.
My Elgato isn't showing up as a layer
We are unfortunately unable to capture Elgato capture cards at the moment due to a conflict in Elgato's newest drivers. We recommend utilizing the Elgato software or OBS and using an RTMP Source to bring in your card. More information about RTMP Sources is available here.
I'm having a problem that isn't here, what should I do?
First, don’t panic! If you can’t find your answer your answer here, our support team is here to help. Here’s how you can reach us: Our in-app chat system Emailing us at firstname.lastname@example.org Sending us a message in our Discord server here
I receive an error when trying to connect or while going live with my YouTube Account
To start streaming with Youtube, visit your YouTube Live Dashboard to set up your account before linking it to your Lightstream account. Once you've set your account up, you should be good to go. Youtube requires a full 24 hours before live streaming to your Youtube account, so you may have to wait. Please visit the [following article](htt
How to Check Your System's Specifications
NOTE: If you’re sending us your device’s system specs, be sure to include your processor details. Additional information such as memory (RAM) and your OS details will give us better insight into your setup. Curious if your setup meets our system requirements for capturing your content through the browser? Here’s how to find out your device’s system specs: Windows In the Start Menu, type
My webcam is disconnecting
Are you receiving an error when you add your webcam as a layer? It’s possible that your browser or network is not configured to utilize Lightstream. To troubleshoot this issue, we recommend: Trying a different browser. Chrome has shown the best results for our users! Restart your Modem/Router Restart your computer Ensure that your webcam is not being used on any
How do I allow Chrome access to my webcams and microphones on macOS?
Note: These steps may not apply for versions prior to macOS Mojave 10.14. There are additional steps macOS users may need to take for Lightstream to access their microphone and camera. Access your settings by doing the following: Click the Apple menu > “System Preferences”. Then, click the “Security & Privacy” icon. Under the “Privacy” tab, you’ll find a “Camera” option. You’ll want to ensure Google Chrome’s checkbox is selected. You’ll repeat these steps for the “Microphone” option as
I'm seeing "Connection Failed" when adding my webcam or screenshare
If you're seeing this error message this means that your network isn't currently allowing our video traffic to connect properly due to a firewall or another configuration issue. Ensure that traffic is allowed on port 3443 (TCP and UDP) in order to properly allow our video traffic through to your computer. If this doesn't work please reach out to our in-app chat at the bottom ri
Why do I get an "Account Already Linked" message when I try to link my destination?
Currently a streaming destination can only be linked to a single Lightstream account. You can solve this by: Signing out of your current account Logging in with your desired destination here Switch to the "Account" tab Delete your account Once you've run through these steps, you can log back in with your previous