Lightstream Knowledge Base
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Accounts and Billing
Need help getting logged in or purchasing a subscription?
How do I cancel my subscription?
You may cancel at any time from your account settings You can see the details of your current plan in your Account Settings by navigating to your Studio project then clicking the Lightstream icon in the top left corner. Note: If you're on a mobile device or tablet, you can access this area by expanding the right side menu on your device then selecting your Username/Icon. ![
How do I change my Lightstream Plan?
After signing up for a Lightstream paid plan, we offer the ability to switch both your frequency of billing as well as what plan you're currently on. Switching between Monthly and Annual To switch between billing frequencies, click the Lightstream logo in the top left and then click on your Account Settings. Once in the Account Settings menu, click the “Change to Monthly” (or
What forms of payment does Lightstream accept?
At this time we support PayPal along with the following types of credit cards: Visa Credit/Debit Mastercard Credit/Debit Discover American Express Maestro JCB We may add more payment method options in the future so if there’s a specific payment type you’d like to see added, please don’t hesitate to let us know!
If I cancel my subscription, do I lose benefits right away?
The features that come with the plan you purchased will be available until your next scheduled billing date. You can see the details of your current plan in your Account Settings at any time by navigating to your Studio project then clicking the Lightstream icon in the top left corner. From that menu, you can see when your plan expires. !(https://storage.crisp.chat/users/help
Why isn't my purchase going through?
If you are having trouble making a purchase, please consider the following: Make sure you’re entering the exact address and postal code that your bank has on file. Double-check your account to ensure you have sufficient funds for your purchase If the card you are using is a prepaid card, you may need to log onto the card provider’s site or give their support team a cal
How do I know when my next payment is?
You can check the details of your current paid plan in your Account Settings at any time by navigating to your Studio project and clicking the Lightstream icon in the top left corner.