If you are having trouble making a purchase, please consider the following:

  • Make sure you’re entering the exact address and postal code that your bank has on file. 
  • Double-check your account to ensure you have sufficient funds for your purchase
  • If the card you are using is a prepaid card, you may need to log onto the card provider’s site or give their support team a call to add a physical address & postal code to the card for online purchase verification. 

If all of the card information seems correct and you still cannot make your purchase, you may need to reach out to your bank for more details. 

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