Are you receiving an error when you add your webcam as a layer? It’s possible that your browser or network is not configured to utilize Lightstream. 

To troubleshoot this issue, we recommend: 

  1. Trying a different browser. Chrome has shown the best results for our users!
  2. Restart your Modem/Router
  3. Restart your computer
  4. Ensure that  your webcam is not being used on any other program

If the issue persists, please run a test here and send the report to one of our agents in our in-app chat! 

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