Question 1

How do I add music to my stream?

Accepted Answer

Browser Screenshare

If you're using a computer to play your music you can use our browser screenshare option to also share that music with your stream!

When browser screensharing, your audio will only be brought in when ticking the “Share Audio” box when selecting your screen to share. This audio will be brought in through a layer in your Audio Mixer at the bottom left of the project and is independent from the visual screen share itself allowing you to safely delete the screenshare layer if you’d only like your computer’s audio. The options with the ability to share audio will vary depending on the operating system in use.

Note: Sharing "Your Entire Screen" will include all audio on your computer. Where as "Chrome Tab" will only allow the audio from that browser tab.

If you’re a macOS user and having trouble sharing your screen, please view this article for additional steps you may need to take.

YouTube

If you'd like to simply display/play a YouTube video or playlist with your stream you can use our "Browser Source" option under the 3rd Par

Question 2

How do I set up my Playstation 4 or 5 to send to my Gaming Project

Accepted Answer

Note: The following method is a workaround and specific network conditions or setups may prevent it from working properly

You can get your Playstation 4 or 5 set up to send to your Lightstream Gaming Project with the following steps:

Playstation 4

Go to Settings
Select "Network"
Select "Set up Internet Connection"
Choose the option that applies to your networking setup
Select "Custom"
Select "Automatic"
Select "Do Not Specify"
Select "Manual"
Enter 13.89.104.171 (or 52.143.11.150 for European users)
Select "Do Not Use"

Playstation 5

Go to Settings
Select "Network"
Select “Settings”
Select "Set up Internet Connection"
Select your network
Select Advanced Settings
Under DNS Settings, choose Manual
Set your Primary DNS to 13.89.104.171 (or 52.143.11.150 for European users)
Set your Secondary DNS to 0.0.0.0

Save and you're all done!

Once you've done this you're all set to start broadcasting through the Twitch share integration and everything from your PS4 or PS5 will send to your Gaming Project.

If you prefer video tutorials, please see this article.

Question 3

Why does my microphone have an echo?

Accepted Answer

Are you watching your own stream?

When system audio is added as an audio source, any sound played through your system will be heard on stream.

For example: If you need to watch your stream, be sure to mute the audio or you will experience an acho.

Microphone too close to the speakers.

Microphones can pick up audio coming out of your speakers or headset, causing an echo.

“Listen to this device” option is enabled. (Computers running Windows)

Open Sound options by clicking the Start button and type “Control Panel” and click on it. In the Control Panel search box, type “sound” and then click on the result “Sound”.
Click the “Recording” tab, then identify your microphone. Once you identify which option is your Microphone, click on it and then select “Properties”.
When the Properties window opens, click on the “Listen” tab and disable the option “Listen to this device” if it is turned on.

Two microphones set up.

Most webcams have a built in microphone. Upon initially setting up your stream settings, it is not uncommon for the wrong microphone or an extra microphone to be added in error. Have a look at your audio mixer and ensure that the microphone you want active is the correct one (and that there’s only one of them

Question 4

What is a 3rd Party Integration layer?

Accepted Answer

3rd Party integration layers allow you to add both alerts and overlays through a number of different services. We currently support the following integrations:

Rainmaker

Create a stream overlay that can display your tips, alert you to new followers, and much more. Rainmaker also includes a super helpful chat bot as well as creator sites.

Botisimo: Bring sweet tunes into your stream with their Music Player, Poll your audience, or take advantage of their other great widgets
Extra Life: Raise funds, have fun, and help heal kids at your local Children's Miracle Network Hospital
Loots: Viewers can send you text messages that show up live on stream. Incoming messages are sponsored
Muxy: Used to display alerts for do

Question 5

How to use an RTMP Source with Streamlabs OBS

Accepted Answer

All information in this guide is to be used for setting up RTMP Sources inside of Lightstream Studio.

Creating your RTMP Source

The first thing you need to do before bringing in your content from Streamlabs OBS, is create an RTMP Source layer in your Studio project then add the layer to your scene, and finally copy your stream key for use further down below.

Setting up Streamlabs OBS

Here are the settings we recommend for sending your broadcast to an RTMP Source:

Stream

** Stream Type: ** Custom Streaming Server
** URL: ** rtmp://ingest.golightstream.com/inbound/
** Stream key: ** Your personal key found on the RTMP Source

Output

** Resolution **: You will want this to match the resolution of your RTMP Source layer inside of your project ** Bitrate **: Will be dependent on the content being sent but we recommend 3000-3500 for a 720p broadcast.

Going live to your RTMP Source

Once you’re all set up, hit Go Live in Streamlabs OBS, which will then

Question 6

How do I cancel my subscription?

Accepted Answer

You may cancel at any time from your account settings

You can see the details of your current plan in your Account Settings by navigating to your Studio project then clicking the Lightstream icon in the top left corner.

Note: If you're on a mobile device or tablet, you can access this area by expanding the right side menu on your device then selecting your Username/Icon.

Cancelling subscription on a computer

Cancelling subscription on a mobile/tablet device

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